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Website Terms of Use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Some of our components or parts are intended for off-road use only and may void Federal or state laws, local and state traffic regulations, or your private auto insurance policy. End-user assumes all risks with products' performance and installation. Oz best dealz is not responsible for any bodily or mechanical harm as a result of the use or misuse of any products or product installation.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • We are an online seller, therefore all our dealings and customer support will be conducted online via email and online support portals. We do not offer phone support, however, we will endeavor to respond to emails promptly
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.


  • All of our items are backed with a 30-day return policy. We ensure all our items are new and in excellent condition prior to shipping. In case you receive an item that is not to the advertised standards, please contact us via email. All returns must be in new original condition as received and should be shipped back with delivery confirmation

  • Please note that all returns must be pre-approved by us. Unauthorized returns will not be accepted. If you need to return, please check twice to confirm the item has a problem and contact our customer service representative via email, let us know the detailed issue including pictures or a video for confirmation.

  • Upon receipt of your item, please inspect it for any defects, damages, or missing parts before use or installation. Used or installed items are ineligible for claims. We may request pictures, videos, or supporting documents for verification. Upon verification, we offer replacements, parts, or partial refunds. These issues do not qualify for returns and will be treated as remorse returns if requested. 

  • We ONLY accept returns with the original packaging. Please note that we will not accept returned items if they are not in the original packaging upon purchase, show any signs of usage or damage

  • We reserve the rights to refuse any returns for objective reasons.

  • Please let us know if there were any damages made during shipping as this can happen due to incorrect handling. We are not directly responsible for damage made during shipping, however, we will assist in resolving the problem.

  • We are not responsible for damage made during installation due to incorrect fitting or handling.

  • All automotive parts and accessories need to be installed by a certified professional. We are not responsible for any incorrect installation or damage made during installation. In these circumstances, Refunds or replacement will not be offered

  • Instructions are provided when mentioned in the package content as many of the products will need to be installed professionally. However if you require instructions please let us know and we can share them if they are available
  • We recommend products in flat packs to be assembled by a handyman. Examples, beds, ride on cars and racks.
  • Returns due to change of mind are accepted within 30 days as long as the item is unused and undamaged. The customer will be responsible for arranging and paying for the return freight. Original shipping charges will be deducted from the refund. Please note, free shipped items will also incur the original shipping deduction when returned

  • Images on the website can be for illustration purposes only and may not be an exact representation of the product. Actual products can vary due to product enhancements and manufacturer updates

  • Some cases, some products by their very nature are not returnable for health and safety reasons. The general rule of thumb is that if we cannot resell the product we cannot return it. All returns must have their original packaging. Products that are sealed cannot have broken seals

  • Return requests for products requiring installation or assembly need to be made before the products are assembled or installed. If a return is requested after installation or assembly it will not be accepted.                                                                                                                                                              
  • For items under manufacturer warranty that require professional installation, coverage will be provided only upon submission of a fitting invoice and other supporting information, such as pictures and videos.                                                                                                                                                                                                  
  • Approved warranty claims can qualify for replacement parts only, If diagnosing the problem needs to be assessed professionally we will not be responsible for the costs of diagnostics. However, we can assist with diagnostics where we are able by requesting videos or sending material that can help with the diagnostics if possible. If items need to be sent back to be checked we will not be responsible for the shipping charges. All warranty claims are subject for approval



Refunds will be processed after item is returned in the same condition as it was sent. If there has been damage made to the product we could refuse the refund and send the item back at the customer's cost



All items will be dispatched within 2 business days after purchase. Delivery time usually takes between 1 to 6 business days after it has been shipped.

Please ensure you add the correct addresses when you order. Re-directing charges will incur if an incorrect address was added to the order.

All items shipped through road express will usually be delivered within 1 to 6 working days after dispatch. Air express if offered will be delivered within 2 working days throughout Australia. Some remote areas can take 1 extra day 


It is the customer's responsibility to follow up on the tracking of their item. We will provide tracking information and contact details to assist with locating your item. When purchasing from our store you agree to use the information provided to assist with tracking your parcel. Late deliveries should be followed up directly with the shipping company used to deliver


We will not be held liable for any loss or damage resulting from late delivery.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to a cancellation of an order.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.



  • Promo codes cannot be combined with other discounts or promotional offers.
  • All discount codes must be applied at the time of purchase during the checkout process. Unfortunately, we are unable to retroactively apply discounts to completed transactions.
  • Discount codes are non-transferable and may not be redeemed for cash or any equivalent.