Website Terms of Use

Website Terms of Use main image

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

RETURNS POLICY 

  • All of our items are backed with a 30-day return policy. We ensure all our items are new and in excellent condition prior to shipping. In case you receive an item that is not to the advertised standards, please contact us via email. All returns must be in new original condition as received and should be shipped back with delivery confirmation

  • Please note that all returns must be pre-approved by us. Unauthorized returns will not be accepted. If you need to return, please check twice to confirm the item has a problem and contact our customer service representative via email, let us know the detailed issue including pictures or a video for confirmation.

  • We ONLY accept returns with original packaging. Please note that we will not accept returned items if they show any signs of usage or damage. 

  • We reserve the rights to refuse any returns for objective reasons.

  • Please let us know if there were any damages made during shipping as this can happen due to incorrect handling. We are not directly responsible for damage made during shipping, however, we will assist in resolving the problem.

  • We are not responsible for damage made during installation due to incorrect fitting or handling.

  • If our products recommend professional installation then this will be a condition of sale. Before returning you must seek professional installation as all our products have been tested

  • Returns due to change of mind are accepted within 30 days as long as the item is unused and undamaged. The customer will be responsible for arranging and paying for the return freight 

  • Some cases, some products by their very nature are not returnable for health and safety reasons. The general rule of thumb is that if we cannot resell the product we cannot return it. All returns must have their original packaging. Products that are sealed cannot have broken seals

 

REFUNDS POLICY

Refunds will be processed after item is returned in the same condition as it was sent. If there has been damage made to the product we could refuse the refund and send the item back at the customer's cost

 

DELIVERY POLICY 

All items will be dispatched within 2 business days after purchase. Delivery time usually takes between 1 to 6 business days after it has been shipped.

Please ensure you add the correct addresses when you order. Re-directing charges will incur if an incorrect address was added to the order.

All items shipped through road express will usually be delivered within 1 to 6 working days after dispatch. Air express if offered will be delivered within 2 working days throughout Australia. Some remote areas can take 1 extra day 

 

It is the customer's responsibility to follow up on the tracking of their item. We will provide tracking information and contact details to assist with locating your item. When purchasing from our store you agree to use the information provided to assist with tracking your parcel. Late deliveries should be followed up directly with the shipping company used to deliver

 

We will not be held liable for any loss or damage resulting from late delivery.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to a cancellation of an order.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.