Shipping & Returns Policy
All of our items are backed with a 30-day return policy. We ensure all our items are new and in excellent condition prior to shipping. In case you receive an item that is not to the advertised standards, please contact us via email. All returns must be in new original condition as received and should be shipped back with delivery confirmation
Please note that all returns must be pre-approved by us. Unauthorized returns will not be accepted. If you need to return, please check twice to confirm the item has a problem and contact our customer service representative via email, let us know the detailed issue including pictures or a video for confirmation.
We ONLY accept returns with original packaging. Please note that we will not accept returned items if they show any signs of usage or damage.
We reserve the rights to refuse any returns for objective reasons.
Please let us know if there were any damages made during shipping as this can happen due to incorrect handling. We are not directly responsible for damage made during shipping, however, we will assist in resolving the problem.
We are not responsible for damage made during installation due to incorrect fitting or handling.
If our products recommend professional installation then this will be a condition of sale. Before returning you must seek professional installation as all our products have been tested
Returns due to change of mind are accepted within 30 days as long as the item is unused and undamaged. The customer will be responsible for arranging and paying for the return freight
Some cases, some products by their very nature are not returnable for health and safety reasons. The general rule of thumb is that if we cannot resell the product we cannot return it. All returns must have their original packaging. Products that are sealed cannot have broken seals
Refunds will be processed after item is returned in the same condition as it was sent. If there has been damage made to the product we could refuse the refund and send the item back at the customer's cost
All items will be dispatched within 2 business days after purchase. Delivery time usually takes between 1 to 6 business days after it has been shipped.
Please ensure you add the correct addresses when you order. Re-directing charges will incur if an incorrect address was added to the order.
All items shipped through road express will usually be delivered within 1 to 6 working days after dispatch. Air express if offered will be delivered within 2 working days throughout Australia. Some remote areas can take 1 extra day
It is the customer's responsibility to follow up on the tracking of their item. We will provide tracking information and contact details to assist with locating your item. When purchasing from our store you agree to use the information provided to assist with tracking your parcel. Late deliveries should be followed up directly with the shipping company used to deliver
We will not be held liable for any loss or damage resulting from late delivery.
Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to a cancellation of an order.
Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.