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Shipping & Returns Policy

RETURNS POLICY 

  • All of our items are backed with a 30-day return policy. We ensure all our items are new and in excellent condition prior to shipping. In case you receive an item that is not to the advertised standards, please contact us via email. All returns must be in new original condition as received and should be shipped back with delivery confirmation

  • Please note that all returns must be pre-approved by us. Unauthorized returns will not be accepted. If you need to return, please check twice to confirm the item has a problem and contact our customer service representative via email, let us know the detailed issue including pictures or a video for confirmation.

  • We ONLY accept returns with original packaging. Please note that we will not accept returned items if they show any signs of usage or damage. 

  • We reserve the rights to refuse any returns for objective reasons.

  • Please let us know if there were any damages made during shipping as this can happen due to incorrect handling. We are not directly responsible for damage made during shipping, however, we will assist in resolving the problem.

  • We are not responsible for damage made during installation due to incorrect fitting or handling.

  • All automotive parts and accessories need to be installed by a certified professional. We are not responsible for any incorrect installation or damage made during installation. In these circumstances, Refunds or replacement will not be offered
     
  • Instructions are provided when mentioned in the package content as many of the products will need to be installed professionally. However if you require instructions please let us know and we can share them if they are available
  • We recommend products in flat packs to be assembled by a handyman. Examples, beds, ride on cars and racks.
     
  • Returns due to change of mind, remorse or wrong orders are accepted within 30 days as long as the item is unused and undamaged. The customer will be responsible for arranging the return freight. Original shipping charges will be deducted from the refund
     
  • Some cases, some products by their very nature are not returnable for health and safety reasons. The general rule of thumb is that if we cannot resell the product we cannot return it. All returns must have their original packaging. Products that are sealed cannot have broken seals

 

REFUNDS POLICY

Refunds will be processed after item is returned in the same condition as it was sent. If there has been damage made to the product we could refuse the refund and send the item back at the customer's cost

 

DELIVERY POLICY 

All items will be dispatched within 2 business days after purchase. Delivery time usually takes between 1 to 6 business days after it has been shipped.

Please ensure you add the correct addresses when you order. Re-directing charges will incur if an incorrect address was added to the order.

All items shipped through road express will usually be delivered within 1 to 6 working days after dispatch. Air express if offered will be delivered within 2 working days throughout Australia. Some remote areas can take 1 extra day 

 

It is the customer's responsibility to follow up on the tracking of their item. We will provide tracking information and contact details to assist with locating your item. When purchasing from our store you agree to use the information provided to assist with tracking your parcel. Late deliveries should be followed up directly with the shipping company used to deliver

 

We will not be held liable for any loss or damage resulting from late delivery.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to a cancellation of an order.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.